What to do if you have problems with your online shopping experience.
Always try to sort this out with the retailer first. Give them a chance to resolve the problem - but don't wait too long to take action.
If you feel you have been a victim of fraud or if the retailer will not help, you should report the difficulty to your bank or credit card company. Credit cards offer some protection against fraud and for this reason always try to use credit cards or Paypal for online purchases.